Privacy Statement

Effective Date 1st August 2025

Step Ahead Trust Bookings App

This Privacy Statement explains how Step Ahead Trust (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our Bookings App, available on mobile (iOS and Android) and web platforms.

By using the app, you agree to the terms outlined in this statement.

 

1. Developer Information and Contact

  • Developer: Publica & Step Ahead Trust (Charitable Trust, NZ Registered)
  • Address: PO Box 32 025, Christchurch 8147, New Zealand
  • Email for Privacy Enquiries: info@stepahead.org.nz
  • Phone: +64 3 389 4001

  

2. Data We Access, Collect, Use, and Share

Types of Data Collected:

Data TypeAccessedCollectedUsedShared
Name✔️✔️✔️❌
Email Address✔️✔️✔️❌
Phone Number (optional)✔️✔️✔️❌
User ID (internal use)✔️✔️✔️❌
Booking History✔️✔️✔️❌
Activity Preferences✔️✔️✔️❌
App Usage Analytics✔️✔️✔️ (to improve services)✔️ (see Third Parties)
Device Information (e.g. OS)✔️✔️✔️ (troubleshooting)✔️ (anonymised)

 

3. Use of Data

We use your information to:

  • register and manage your account
  • enable and confirm activity bookings
  • communicate changes or reminders
  • improve our services and user experience
  • ensure platform security and functionality

We do not sell or rent your personal information.

 

4. Third-Party Sharing

We may share anonymised or aggregated app usage data with trusted service providers solely for the purpose of:

  • Analytics (e.g., Google Analytics for Firebase)
  • App performance monitoring
  • Bug fixing and crash reporting (e.g. Sentry)

These partners are contractually required to comply with applicable privacy laws and our confidentiality requirements.

 

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction, including:

  • Encrypted communication (HTTPS)
  • Secure storage practices
  • Regular security audits
  • Limited access to personal data

 

6. Data Retention and Deletion

We retain your personal data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us at info@stepahead.org.nz. Upon receiving your request, we will securely delete or anonymise your data within 30 days.

 

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your personal data
  • Request deletion of your data
  • Withdraw consent at any time (which may limit app functionality)

To exercise any of these rights, please email info@stepahead.org.nz.